FAQ
Good questions. Honest answers.
Everything most pet owners want to know before they book.
1. How do I book pet care?
Call, text, or fill out the contact form with your dates, your pet, and what you need. We usually respond the same day, often within an hour during normal hours.
2. Do you do a meet-and-greet first?
Yes — and it's free. Before any service, we come to your home to meet your pet, walk through routines, and get keys or codes set up. It also gives you a chance to ask anything in person.
3. How do you handle keys and home access?
Most clients use a lockbox, garage code, or smart lock — we recommend whichever feels safest to you. Physical keys are tagged with a code (never your name or address) and stored securely. Insured and bonded means your home is protected too.
4. Will I get updates while you're with my pet?
After every visit, you'll get a short text and a photo or two. If anything feels off — your dog seems tired, the cat didn't eat, something looks wrong at home — you'll know right away.
5. Can you give medications?
Yes. Pills, eye drops, ear drops, topical meds, and insulin shots are all part of regular service. Just walk us through what your vet prescribed during the meet-and-greet.
6. What if my pet has special needs or anxiety?
That's a lot of who we work with. Senior dogs, anxious rescues, post-surgery pets, diabetics — calm, patient, slow visits are kind of our specialty. Tell us about your pet and we'll plan around them.
7. What about aggressive or reactive pets?
We'll have an honest conversation during the meet-and-greet. If your dog is reactive on leash but fine at home, we can do indoor visits and yard time. If we don't think it's a safe fit, we'll tell you — and try to point you to someone who is.
8. What's your cancellation policy?
Life happens. 24 hours' notice is appreciated for full refunds. Last-minute cancellations may be subject to a partial fee — we'll always be upfront about it before you book.
9. What happens in an emergency?
If your pet is sick or injured, we contact you first. If we can't reach you, we follow your written instructions from the meet-and-greet — including your preferred vet and emergency contact. Insured and 8 years of experience means we've handled real emergencies calmly.
10. Are you insured and bonded?
Yes — fully insured, bonded, and background checked. Documentation is available on request.
11. What areas do you serve?
Naples, Marco Island, Bonita Springs, Estero, Fort Myers, Fort Myers Beach, and Cape Coral. If you're near these areas, ask — we may still be able to help.
12. Do you work weekends and holidays?
Yes. Walks & Wags is available 24/7, including weekends, holidays, and overnight care. Holiday weeks book up early, so reach out as soon as you have travel dates.
13. Do you offer last-minute care?
When the schedule allows, yes. Call or text directly for short-notice requests — we'll tell you honestly if we can fit you in.
14. Will the same person care for my pet every time?
Yes. Walks & Wags is owner-operated, so the person you meet is the person caring for your pet. No rotating staff, no surprises.
15. How do I pay?
We accept Venmo, Zelle, cash, and credit or debit cards. Payment details and invoices are sent after services or per your preferred schedule.
Still have a question?
Call, text, or send a quick message — we usually respond the same day.